Last Updated: 02 May 2025
This Cookie Policy explains how Recognition Group (Pty) Ltd. (“we,” “us,” or “our”) uses cookies and similar tracking technologies on our website portal.recognitiongroup.co.za. By using our website, you consent to the use of cookies as described below.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, phone, or tablet) when you visit a website. They help us:
- Improve site functionality and user experience.
- Remember your preferences (e.g., language settings).
- Analyze website traffic and performance.
2. Types of Cookies We Use
| Category | Purpose | Examples |
|---|---|---|
| Essential | Required for the website to function. | Session cookies for login, payment processing. |
| Functional | Enhance user experience by remembering preferences. | Tidio live chat cookies (e.g., storing chat history for continuity). |
| Analytics | Track website usage to improve performance. | Google Analytics (anonymous data on page views, bounce rates). |
| Third-Party | Enable external services (e.g., live chat, social media). | Tidio (chat widget), embedded YouTube/Vimeo players. |
3. Third-Party Cookies
We partner with trusted third-party services that may place cookies:
- Tidio Live Chat: Uses cookies to remember chat history and user interactions.
- Google Analytics: Tracks anonymized traffic data (no personal identifiers).
- Social Media Plugins: Embedded content (e.g., Instagram, Facebook) may use cookies.
We do not sell your data to third parties. External services operate under their own privacy policies.
4. Managing Cookie Preferences
You can control or disable cookies through:
- Browser Settings: Adjust preferences in Chrome, Safari, Firefox, etc.
Note: Blocking cookies may limit site functionality (e.g., live chat). - Consent Banner: Accept/reject non-essential cookies via our pop-up banner.
5. Data Retention
Cookies expire after:
- Session Cookies: Deleted when you close your browser.
- Persistent Cookies: Remain for up to 24 months (e.g., analytics).
6. Updates
We may update this policy to reflect changes in services or laws. Changes will be posted here with a revised “Last Updated” date.
7. Contact Us
For questions about cookies or data practices:
Email: support@recognitiongroup.co.za
Address: 214 Peter Booysens Terrace, Klipriviersoog Estate, Soweto, 1811, South Africa
By using our website, you consent to our use of cookies as described above.